Whitestar Services Ltd is committed to ensuring that our website is accessible to the widest possible audience, regardless of technology, ability, or circumstance. We want everyone who visits our website to be able to find, access, and use our information and services easily.

Our Commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, as recommended by the World Wide Web Consortium (W3C).

We will ensure that new content published on our site is accessible and that older content is reviewed regularly.

We are committed to complying with the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, which set legal requirements for accessibility.

Accessibility Features

Our website has been designed to:

Be compatible with screen readers and assistive technologies.

Use clear and consistent navigation.

Provide sufficient colour contrast between text and background.

Allow text to be resized up to 200% without loss of functionality.

Work across modern browsers and devices.

Non-Accessible Content

While we strive to achieve full compliance, some content may not yet fully meet accessibility standards. For example:

Some third-party documents or embedded content may not be fully accessible.

Older PDF files may not be structured for screen readers.

We are actively working to address these issues.

What We Are Doing to Improve

Regularly reviewing our website to identify and fix accessibility issues.

Training staff to create accessible content.

Seeking user feedback to help us improve.
 

Feedback and Contact Information

If you encounter any accessibility barriers while using our website, or if you need information in a different format (such as large print, audio, braille, or an accessible PDF), please contact us:

Email: neil@whitestarservices.co.uk

Postal Address: Whitestar Services Ltd, c/o 141 Englishcombe Lane, Bath, BA2 2EL

We will respond to your request within a reasonable timeframe and in line with our obligations under the Equality Act 2010.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing accessibility regulations. You can find details on their website: https://www.equalityhumanrights.com.

Alternatively, you may also raise concerns with the Information Commissioner’s Office (ICO) if you believe your rights under the Equality Act 2010 or data protection legislation have been infringed.

⚖️ Legal Framework References:

Equality Act 2010 – prohibits discrimination against people with disabilities.

Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 – requires websites to be accessible and to publish an accessibility statement.

W3C WCAG 2.1 AA – international accessibility standards